Service Revenue Growth in Robotics
Where service revenue comes from
- Preventive maintenance contracts.
- Spare parts and consumables.
- Retrofits and line changes.
- Software updates and data services.
What buyers should secure
| Item | Ask for |
|---|---|
| Spares | Local stock list and price schedule |
| Response | Written response and on-site times |
| Software | Update policy and cost at renewal |
| Documentation | Backups and procedures you can use yourself |
Service is where a supplier's long-term behaviour shows. Read the contract, not the brochure.