Handling Disputes After an Equipment Sale
Prevent, then resolve
| Stage | Action |
|---|---|
| Prevention | Written condition report with photographs |
| First contact | Raise it in writing within the agreed notice period |
| Evidence | Test records, shipping photos and inspection notes |
| Remedy ladder | Repair, replace, price adjustment, return |
| Escalation | Mediation before litigation |
Practical steps
- Keep the notice period short enough to be meaningful.
- Agree who pays for return freight if the item is returned.
- Never let a dispute run past the contractual window.
Dispute terms are contract matters. Take legal advice for significant values.