Service Contract Pricing
Pricing models
| Model | How it is charged |
|---|---|
| Time and materials | Per visit plus parts |
| Fixed annual | Predictable fee, defined scope |
| Availability based | Payment tied to uptime |
| Parts only | Support excluded |
| Hybrid | Base fee plus consumables |
What to check
- Response time and coverage hours in the definition.
- What is excluded: wear items, misuse, software, travel.
- Escalation and indexation over the contract term.
Service terms are commercial commitments. Compare on scope, not only on the annual number.